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Privacy Policy

Last updated: June 23, 2026

PandaVPN respects and makes every effort to protect the privacy of our users. We want you to understand what information we collect and don't collect, how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. Also, we never store connection logs, meaning no logs of your IP address, connection timestamp, or session duration.

Acceptance

We are committed to protecting your privacy. Your understanding and compliance with PandaVPN's Privacy Policy will help us provide you with an efficient and satisfying service experience. Our Privacy Policy covers any personal information that PandaVPN obtains from you.

When you use the services provided by PandaVPN, you acknowledge that we will collect, use, and process information as described in this Privacy Policy.

Information We Collect

PandaVPN follows a data-minimization approach. We do not collect or store VPN activity logs, including browsing history, traffic destination, traffic content, DNS queries, connection timestamps, session duration, or the real IP address used for VPN connections.

Depending on how you use our Site, Apps, Software, and Services, we may collect the following categories of personal information:

Account information, such as your account ID, email address if you choose to connect one, password or authentication credentials, and subscription status.
Order and subscription information, such as product plan, purchase date, renewal status, refund status, transaction reference, payment provider, and billing country. Full payment card details are processed by our payment providers or merchant-of-record partners and are not stored by PandaVPN.
Customer support information, such as messages, feedback, support tickets, troubleshooting details, and any information you choose to provide when contacting us.
Device and diagnostic information, such as device type, operating system, app version, language setting, crash logs, performance data, and error reports, where necessary to provide, secure, maintain, and improve the Services.
Website and analytics information, such as cookie identifiers, referral information, approximate location derived from IP address, browser type, pages visited, and similar analytics data collected through cookies or similar technologies.

We use your email address, where provided, to send service-related communications, password reset links, subscription or account notices, support responses, and, where permitted, marketing communications. You may opt out of marketing emails by following the unsubscribe instructions included in those emails.

We do not sell your personal information.

How We Use Personal Information

We use personal information for the following purposes:

To provide, operate, maintain, and improve the PandaVPN Site, Apps, Software, and Services.
To create and manage user accounts and subscriptions.
To process orders, manage renewals, handle refunds, prevent fraud, and provide payment-related support through our payment providers or merchant-of-record partners.
To provide customer support and respond to user inquiries.
To detect, prevent, and address fraud, abuse, security incidents, technical issues, and violations of our Terms of Service.
To analyze and improve the quality, reliability, performance, and user experience of our Services.
To send service-related notices and, where permitted by law, marketing communications.
To comply with legal obligations and enforce our rights.

Legal Bases for Processing Personal Information

Where the GDPR or similar laws apply, we process personal information based on the following legal bases:

Contract performance: to provide the Services, manage your account, process subscriptions, provide customer support, and fulfill our obligations under our Terms of Service.
Legitimate interests: to secure and improve our Services, prevent fraud and abuse, troubleshoot issues, analyze service performance, and communicate with users about service-related matters.
Consent: where required for certain cookies, analytics, marketing communications, or other processing activities.
Legal obligations: where processing is necessary to comply with applicable laws, tax, accounting, sanctions, payment, consumer protection, or regulatory requirements.

International Data Transfers

PandaVPN provides services globally, except in countries or regions where our Services are not offered or are restricted by law, regulation, sanctions, payment provider rules, or platform policies. As a result, personal information may be transferred to, stored in, or processed in countries or regions outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Where we transfer personal information internationally, we take appropriate steps to protect it. These safeguards may include contractual protections with service providers, access controls, encryption, data minimization, and, where applicable, standard contractual clauses or other lawful transfer mechanisms required by applicable data protection laws.

By using the Site, Apps, Software, or Services, you understand that your information may be processed internationally as necessary to provide the Services, process payments, provide support, prevent fraud, and comply with legal obligations.

Third-Party Service Providers

We may share limited personal information with trusted third-party service providers only where necessary to operate our business and provide the Services. These providers may include:

payment processors, merchant-of-record providers, billing providers, fraud prevention providers, and tax/invoicing service providers;
customer support and communication tools;
analytics and performance measurement providers;
email delivery providers;
cloud hosting, infrastructure, security, and diagnostic service providers;
affiliate, referral, and attribution service providers.

These providers are authorized to use personal information only as necessary to provide services to us or, where they act as independent controllers or merchants of record, to fulfill their own legal, payment, tax, fraud prevention, customer support, and compliance obligations.

For purchases processed by a merchant-of-record partner, that partner may independently collect and process payment, billing, tax, refund, chargeback, and customer support information under its own privacy policy and compliance framework.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain user accounts, process subscriptions, provide support, prevent fraud and abuse, resolve disputes, enforce our agreements, and comply with legal, tax, accounting, and regulatory obligations.

Account-related information is generally retained while your account remains active. Order, billing, tax, refund, chargeback, and compliance records may be retained for longer periods where required by law or necessary for legitimate business purposes. When personal information is no longer needed, we will delete, anonymize, or securely retain it in accordance with applicable law.

Information Security

We urge you to protect your own privacy. We recommend that you do not share or disclose your PandaVPN password with anyone else in any possible ways (phone call and email included).

When necessary, we will use strong cryptographic algorithms to protect all public and private keys and passwords. All of these appropriate security measures are taken for protecting information against unauthorized access, unauthorized alteration, destruction or data leakage. PandaVPN's employees, contractors and agents are all restricted to access personal information. Those officials' information acquiring requirements for operation, development or service improvement are bound by confidentiality obligations. They may be subjected to disciplinary action, which includes termination and criminal prosecution, upon failing to meet these obligations.

Cookies

PandaVPN uses a few different types of cookies to improve the user experience on website, such as:

Google Analytics for statistical assessment and website performance improvement;
Affiliate cookies to identify the customers referred to the Site by our partners, so that we can grant the referrers with commissions;
Cookies for personalizing the content of the Site for users, such as setting the default language.

You can set up warnings every time the Site places a cookie in your browser, or you can choose to disable all cookies. You can do both through your browser settings. Since each browser has a different procedure for managing cookies, look at your browser's Help Menu to learn the correct way to do it.

Alternatively, you can disable all cookies by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on. Please note that disabling cookies may negatively affect some features that make your Site experience more efficient.

Third-Party Websites

The Site may contain links to external websites that do not fall under PandaVPN's domain. PandaVPN is not responsible for the privacy practices or content of such external websites.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.

Jurisdiction and Applicable Law

Keeping your information private is our core mission. In service of this mission, PandaVPN registered its business in Seychelles that has integrated data protection legislation. PandaVPN complies with the laws or the requirements of law enforcement agencies of the server's region.

Please note that PandaVPN won't collect users' IP addresses, browsing histories, traffic data etc. Additionally, we will notify affected users about any requests for their account information, unless prohibited from doing so by law or court order.

Users in the European Union, United Kingdom, and Similar Jurisdictions

PandaVPN is the controller of personal information that we collect and process in connection with the PandaVPN Site, Apps, Software, and Services, except where a third party such as a payment provider or merchant-of-record partner acts as an independent controller for payment, billing, tax, refund, fraud prevention, or customer support purposes.

Subject to applicable law, users in the European Union, United Kingdom, and similar jurisdictions may have the right to:

access the personal information we hold about them;
request correction of inaccurate or incomplete information;
request deletion of personal information;
request restriction of processing;
object to certain processing activities;
request portability of personal information;
withdraw consent where processing is based on consent;
lodge a complaint with a competent data protection authority.

You may exercise these rights by contacting us at privacy@pandavpnpro.com. We may need to verify your identity before responding to a request.

Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy or how PandaVPN handles personal information, please contact us at:

privacy@pandavpnpro.com

For product support, you may contact:

service@pandavpnpro.com