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Terms of Service

Use of this site signifies your agreement to the Terms of Use. PandaVPN reserves the right, at any time, to modify, revise or update the Terms of Use at any time by updating this posting. Customer confirms his or her acceptance of the modifications or updates by continuing to use the site.

Before using this VPN or you may become a member of PandaVPN, you must read and accept all of the terms in, and linked to, this Terms of Use and the Privacy Policy. We strongly recommend that, as you read this Terms of Use, you also access and read the linked information.

商业实体与账单

PandaVPN 是由 MOPUBI LIMITED（地址：UNIT 02, 9/F, THE BROADWAY, NO.54-62 LOCKHART ROAD, WANCHAI, HK）运营的数字 VPN、隐私和互联网安全软件品牌。PandaVPN 产品家族包括 PandaVPN Pro 和 PandaVPN Lite。

对于在 pandavpnpro.com 购买的 PandaVPN Pro 官网直购订阅，Stripe 支付、账单记录、退款、订阅管理以及与支付相关的支持可能由 Shoplex Inc. 处理，其为 PandaVPN Pro 官网订阅的授权 Stripe 账单实体。

Shoplex Inc. 获授权处理 pandavpnpro.com 上 PandaVPN Pro 官网直购订阅的 Stripe 支付，且不作为市场平台、支付聚合商或未披露的第三方商户处理方。

符合条件的官网订阅订单流程可能由我们的在线经销商 Paddle.com 处理。Paddle.com 是这些订单的记录商户，并在 Paddle 作为支付服务商的交易中提供客户服务咨询和处理退货。

在可用情况下，符合条件的 PandaVPN 官网订阅可能由 Cleverbridge 作为我们的授权在线经销商和记录商户处理。对于此类订单，Cleverbridge 可依据其自身条款、政策和法律义务，处理支付、账单、发票、税费计算与征收、退款、拒付、订阅管理以及与支付相关的客户支持。

PandaVPN 仍负责提供 PandaVPN 软件和 VPN 服务、账户访问、产品功能以及产品相关客户支持。

Services

PandaVPN Services are transitory digital network communications services, which enhance internet security and privacy. At your request and at your sole discretion we automatically provide unsupervised and non-monitored data conduit – virtual private network (VPN) connection – for your exclusive use, at your own risk and responsibility. You are solely and exclusively responsible for the use of the PandaVPN Services. PandaVPN will not be liable in any way or form for actions done by its users including criminal liability and civil liability for harm executed or not executed. PandaVPN liability is further limited by other provisions of these Terms.

We grant you a permission to use the PandaVPN Services subject to the restrictions set forth in these Terms. Your use of the PandaVPN Services is at your own risk. The PandaVPN Services may be modified, updated, interrupted or suspended at any time without notice or liability. We do not bear any liability for any harm or other adverse consequences to you, caused by this. PandaVPN, its owners, employees, agents and others that are involved with the PandaVPN services are not in any way or form liable for any harm of any kind executed or not executed, resulting from or arising through or from the use of any account registered with PandaVPN services.

PandaVPN 的服务和订阅不在中国大陆提供、销售或供其使用。位于中国大陆的用户无权购买、访问或使用 PandaVPN 服务。

由于法律、监管、制裁、支付服务商或平台限制，PandaVPN 的服务和订阅也可能在其他某些国家或地区不可用。

在任何情况下，PandaVPN 不对超出客户已向 PandaVPN 支付金额的任何金钱或非金钱损失承担责任，且无论任何法律或法规有何规定，均不包括律师费或法庭费用。

Refund Policy

对于在 pandavpnpro.com 上通过 Paddle 处理的订单，您可在首次购买日起 14 天内申请退款。Paddle 是这些订单的记录商户，退款将依据 Paddle 的退款政策和支持流程处理。符合条件的 Paddle 订单在 14 天退款窗口内不适用额外限定、排除条款或特定支付方式例外。

对于由 Cleverbridge 处理的订单，退款、取消、拒付、发票以及与支付相关的支持可能由 Cleverbridge 作为这些交易的记录商户处理。适用的退款条款可能在结账时、订单确认邮件中或 Cleverbridge 的客户支持资源中显示。PandaVPN 可协助提供产品相关支持，但 Cleverbridge 订单的支付相关操作可能需要通过 Cleverbridge 处理。

对于由 Paddle 或 Cleverbridge 以外的支付服务商处理的订单，适用以下退款政策：

如果您希望退款，可以在购买 PandaVPN 服务后的 7 天内退款，但 7 天套餐不支持退款。我们寻求您对我们服务的完全满意。但是，我们想对您首先遇到的问题进行故障排除。存在一些常见的 VPN 服务配置问题，这些问题可能会阻止您使用 PandaVPN 服务，我们将解决大多数遇到的用户问题。

通过 PayPal 或 Stripe 订阅的自动续费（月度、季度、半年度或年度）可以随时自行取消（如果您需要取消帮助，请查看我们的帮助中心）。如果您在下一个账单日期之前没有取消订阅，该自动付款将不支持退款。

通过 iTunes 购买的订阅须遵守 iTunes 退款政策。这意味着，如果您通过 iTunes 购买了应用程序，您必须联系 iTunes 商店退款。

You may cancel your subscription at any time. Website subscriptions can be canceled from your PandaVPN website account/profile. After cancellation, your subscription will remain active until the end of the current paid service period and will not renew again. Unused portions of the ongoing service period are non-refundable unless otherwise required by law or approved under our refund policy.

Purchases made through Apple App Store or Google Play are processed, managed, canceled, and refunded under the policies of the applicable platform.

PandaVPN reserves the right to suspend or refuse service to anyone at any time for any reason. No refunds will be considered for accounts terminated for violation of these Terms.

Due to the refund policy restrictions of some payment platforms, we will not be able to refund orders completed through the following payment methods.

Bank Transfers

Bank Transfer Colombia, Bank Transfer Malaysia, Bank Transfer Peru, E-Prepag, Kplus, POLi, PSE
Mobile

Mobiamo
Cash and Prepaid

Baloto, BigC, Book Gift Voucher, Cashbee, Cash Payments Egypt, Eggmoney, Game-ON, Gana, Gudang Voucher, Happy Voucher, Indomaret, Minimart, MINT, Neosurf, OneCard, Openbucks, T-Money, Teencash, Wavegame, 7-Eleven
E-Wallet

Cherry Credits, Doku Wallet, Gopay, GOCPay, OVO, Razer Gold, Sakuku, TrueMoney, Akulaku, Doku, LinkAja, PromptPay QR, Coins.ph , Paytm

Intellectual Property Rights

Subject to the terms and conditions of these Terms, we grant you a limited, non-exclusive, personal, non-transferable, non-sublicensable, license to:

download and use a copy of the PandaVPN software;
use the PandaVPN Services, including, without limitation, the products and services made available on or through the PandaVPN software or our website. No other right or license of any kind is granted to you hereunder with respect to the PandaVPN Services. The license provided herein is effective until terminated. This license automatically terminates if you fail to comply with these Terms.

The PandaVPN Services, including, but not limited to, the PandaVPN software, mobile application and all other items, are owned and copyrighted by PandaVPN, and are protected worldwide. We retain all right, title and interest in and to the PandaVPN Services and any portion thereof, including, without limitation, all copyrights, trademarks, service marks, trade secrets and other intellectual property rights. You shall not take any action to jeopardize, limit or interfere in any manner with our ownership of and rights with respect to the PandaVPN Services. All rights are reserved unless otherwise noted.

Prohibited and Restricted Uses

Your access to and use of the PandaVPN Services is subject to these Terms and all applicable laws and regulations. We reserve the right, at any time, in our sole discretion, with or without notice, to terminate the accounts of, and block access to the PandaVPN Services to any users who infringe any applicable laws or these Terms.

While using the PandaVPN Services you agree not to, and agree not assist, encourage, or enable others to use the PandaVPN Services:

1) for unlawful, illicit, illegal, criminal or fraudulent activities, including but not limited to port scanning, sending spam, sending opt-in email, scanning for open relays or open proxies, sending unsolicited e-mail or any version or type of email sent in vast quantities even if the email is routed through third-party servers, any pop-up launching, use of stolen credit cards, credit card fraud, financial fraud, cryptocurrency fraud, cloaking, extortion, blackmail, kidnapping, rape, murder, sale of stolen credit cards, sale of stolen goods, offer or sale of prohibited, military and dual use goods, offer or sale of controlled substances, identity theft, hacking, pharming, phishing, scraping in any form or scale, digital piracy, intellectual property infringements and other similar activities;

2) to assault, interfere, gain unauthorized access, deny service in any way or form to any other network, computer or node through PandaVPN Services;

3) to exploit children in any way, including audio, video, photography, digital content, etc.;

4) to upload or distribute in any way files that contain viruses, worms, trojans, corrupted files, or any other similar software or programs that may damage the operation of another's computer;

5) to interfere with or attempt to interfere with the proper working of the PandaVPN Services, any transactions being offered in connection with the PandaVPN Services or any other activities conducted by us, disrupt our website or any networks connected to the PandaVPN Services, or bypass any measures we may use to prevent or restrict access to the PandaVPN Services;

6) to exploit the PandaVPN Services in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity;

7) to use any robot, spider, scraper, or other automated means to access our website or PandaVPN Services for any purpose without our prior written permission;

8) to collect or harvest personal information about other users of the PandaVPN Services;

9) to collect or harvest personal data of individuals, without legitimate interest or consent, or in violation of any applicable law;

10) to take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure;

11) to share any data or other content with any unreasonably large number of persons, including without limitation sending blast communications to a large number of recipients or sharing content with persons you do not know or who do not know you;

12) to represent that you are the representative or agent of any of the PandaVPN Services, including any of its functionality;

13) to incorporate the PandaVPN Services or any portion thereof into any other program or product;

14) to copy or reproduce, in any form or by any means, any part of the PandaVPN Services;

15) to modify, translate, reverse engineer, decompile, disassemble, or create any derivative works based on the PandaVPN Services, including any of its files or documentation, or any portion thereof, or determine or attempt to determine any source code, algorithms, methods or techniques embodied in the PandaVPN application or any portion thereof;

16) to violate general ethic or moral norms, good customs and fair conduct norms;

17) to violate any third party's rights, including any breach of confidence, personal data, copyright or any other intellectual property or proprietary right;

18) to threaten, stalk, harm, or harass others, or promote bigotry or discrimination;

19) to attempt to manipulate the PandaVPN name, services or products;

20) to solicit or harvest personal information from or communicate with minors;

21) attempt to gain unauthorized access to the PandaVPN Services, user accounts, computer systems or networks connected to the PandaVPN Services through hacking, password mining, brute force or any other means;

22) to use the PandaVPN Services for any military purpose, including cyberwarfare, weapons development, design, manufacture or production of missiles, nuclear, chemical or biological weapons;

23) to otherwise infringe or circumvent these Terms.

In addition, for users who make use of the bandwidth to download for a long time, which makes the servers abnormal and affects other users, PandaVPN will limit their speed in order to protect IP from being abused.

For the security of your account, non-customized accounts are limited to personal use. Please do not share your account with others. The loss caused by sharing account to others will be borne by you.

We reserve the right to refuse service, suspend accounts or limit access to the PandaVPN Services in our sole discretion. Such suspension or access limitation may be implemented by PandaVPN instantly and without any indication, notice or refund. We may suspend your account for clarification and/or investigation, or request you to explain your actions and provide additional information. If your account has been suspended, you must contact us for further information. We may suspend your user account for a reasonable period of time before we terminate it permanently.

We are under no obligation to enforce the Terms against you. We encourage you to let us know about the violation of these Terms by any PandaVPN users; however, in case of such violations, we may take appropriate action at our sole discretion.

Disclaimer of Warranties

Reasonable efforts are taken to improve the accuracy and integrity of the PandaVPN Services, but we are not responsible for downtime, loss of data, corrupt data, service delay, mistakes, out-of-date information, or other errors. Notwithstanding any other provision of these Terms, we reserve the right to change, suspend, remove, or disable access to the PandaVPN Services, or any functionality comprising a part of the PandaVPN Services at any time without notice. In no event will we be liable for making these changes. As a registered user in good standing, you may be provided with limited service by PandaVPN. We do not warrant, and will not have any liability or responsibility for your use of PandaVPN Services or other the products or services we provide. We may also impose limits on the use of or access to the PandaVPN Services, for any reason and without notice or liability. Our website, products and services may be unavailable from time to time due to human, digital, mechanical, telecommunication, software, and other failures. We cannot predict or control when such downtime may occur and cannot control the duration of such downtime.

We shall not be responsible or have any liability for any delay or failure to perform to the extent due to unforeseen circumstances or causes beyond its reasonable control, including, without limitation, failures of your telecommunication or internet service providers, Force Majeure, earthquakes, fires, floods, embargoes, labor disputes and strikes, riots, war, novelty of product manufacture or other unanticipated product development problems, and acts of civil and military authorities.

Choice of Law

This Agreement shall be governed by and construed in accordance with the laws of Seychelles, excluding its rules governing conflicts of law.

Changes to the Terms of Service

We may change our Terms of Service from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Terms of Service.

如何联系我们

如您对本服务条款有任何疑问，请通过以下方式联系我们：

service@pandavpnpro.com

如有隐私相关问题，请联系：

privacy@pandavpnpro.com